Refund Policy for Cancelled Orders (Transaction Fees Deducted)

Effective Date: 01/01/2026

Thank you for your purchase. This policy outlines how refunds are handled when orders are cancelled.

1. Eligibility for Refunds on Cancelled Orders

Refunds are only issued for orders that are cancelled in accordance with our cancellation terms. An order may be eligible for a refund if:

• The cancellation request is submitted before the order is fulfilled, processed, or shipped; or
• The cancellation is approved by us under exceptional circumstances.

We reserve the right to deny cancellation requests once fulfillment or processing has begun.

2. Transaction Fees

All refunds issued for cancelled orders are subject to a deduction of transaction fees incurred at the time of purchase. These fees may include, but are not limited to:

• Payment processor fees (e.g., credit card processing fees)
• Platform or payment gateway fees
• Currency conversion fees (if applicable)

These fees are non-recoverable and will be subtracted from the total refund amount.

3. Refund Method

Approved refunds will be issued to the original payment method used at the time of purchase. Please allow [5–10 business days] for processing, depending on your financial institution.

4. Non-Refundable Situations

Refunds will not be issued for:

• Orders that have already been fulfilled, shipped, or delivered
• Services that have already commenced or been completed
• Custom or personalized orders that have entered production
• Any item marked as “final sale”

5. How to Request a Cancellation

To request a cancellation, please contact us as soon as possible at:

• Email: support@thechaibox.com

Include your order number and reason for cancellation to help us process your request efficiently.

6. Chargebacks

Initiating a chargeback without first contacting us to request a cancellation may result in delays or account restrictions. We encourage customers to reach out so we can resolve the issue promptly.

7. Changes to This Policy

We reserve the right to update or modify this policy at any time. Changes will be posted on this page with an updated effective date.

By placing an order on our website, you acknowledge and agree to this policy, including the deduction of transaction fees from any refund issued for a cancelled order.